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Appointments & Referrals

Appointments at Physioworks Camberwell are essential for all consultations & can be made by calling the clinic on (03) 9889 6611.

If calling the clinic outside opening hours’ please leave a message with your phone number & our reception staff will contact you upon reopening to make a suitable appointment time.

Physioworks Health Group is registered with to provide services for TAC clients, Worksafe Victoria, NDIS & Veteran’s Affairs – just let our reception team know when you make your appointment. Clients under Veteran’s Affairs require a current referral from their doctor, while all other clients do not require a referral to see a practitioner.

Medicare GP Chronic Condition Management Plan (GPCCMP): Clients with a certain chronic condition may be able to claim a Medicare rebate for up to 5 allied health consultations (physiotherapy and exercise physiology) with a GP Chronic Care Management Plan. Speak to your GP about a referral to Physioworks Health Group.

All consultations are on an individual basis with the treating physiotherapist.

Every effort will be made to accommodate your preferred time and physiotherapist. If your pain is acute we will attempt to see you immediately.

Our clinic provides gowns & requires the removal of minimum clothing. We suggest wearing loose fitting garments such as a tracksuit.

Please bring your own water bottle to the clinic for all gym sessions and/or classes.

Cancellations:

We appreciate at least twenty-four (24) hours’ notice of cancellation.

We recognise that health care is a valuable and limited resource. It is our aim that all appointments are either attended as scheduled or rebooked at least the day before.

In the event you need to reschedule an appointment, please call our reception staff who are happy and ready to assist.

We often have people on a waiting list and your early cancellation allows us to assist other people who are in need.

Late Cancellations:

If you cancel within four (4) hours of your appointment we may charge a fee equivalent to the cost of the cancelled appointment, plus GST.

We understand that sometimes unexpected circumstances arise, that are beyond your control, and we may waive the fee in the event of exceptional circumstances.

Repeated late cancellations will be charged at a fee equivalent to the cost of the missed appointment, plus GST, and can only be waived at the Practice Manager’s discretion.

Missed Appointments:

By accepting an appointment at the time of booking you accept responsibility for managing your appointment schedule.

As a courtesy, we may send an SMS text reminder the day before your appointment. Failure to receive an SMS reminder is not an acceptable reason for failing to attend an appointment.

If you fail to attend your appointment and do not notify us to cancel, we will charge a fee equivalent to the cost of the missed appointment, plus GST.

We understand that sometimes extenuating circumstances arise that are beyond your control and we are understanding of these situations.

Repeated missed appointments will be charged at a fee equivalent to the cost of the missed appointment plus GST and can only be waived at the Practice Manager’s discretion.

Professional Fees:

In order to maintain our fees at a competitive level we require full payment on the day of consultation.

Physioworks Health Group Camberwell is registered to provide services for TAC clients, Worksafe Victoria, NDIS & Veteran’s Affairs

Patients under TAC, Worksafe Victoria, NDIS and Veteran Affairs will be billed directly to the responsible body if all requirements are met.

Medicare can fund physiotherapy in certain circumstances.

Medicare GP Chronic Condition Management Plan (GPCCMP): Clients with a certain chronic condition may be able to claim a Medicare rebate for up to 5 allied health consultations (physiotherapy and exercise physiology) with a GP Chronic Care Management Plan. Speak to your GP about a referral to Physioworks Health Group.

We accept EFTPOS, Visa, Mastercard, cash and cheques.

Private Health Insurance:

A rebate for our services may be claimed through private health insurance fund’s extra table. Please check with your particular health scheme.

Direct claiming is available at our clinic. Please inquire with our receptionist regarding instant Health Insurance rebates.

Feedback

We welcome feedback from clients. If you would like to contact us regarding your visit or treatment, please contact the Practice Manager, via email camberwell@physioworksvic.com.au or by calling (03) 9889 6611.