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Appointments

Appointments are essential for consultations at Physioworks Camberwell. Please call reception on 9889 6611.

All consultations are on an individual basis with the treating physiotherapist.

We will endeavour to give you the first available appointment time when booking. If your pain is acute, we will attempt to see you immediately.

Our clinic requires the removal of minimal clothing. We suggest wearing loose fitting garments (tracksuit, sports clothes, shorts are ideal – under garments required).

Please bring your own water bottle for CRE and Exercise Physiology classes.

Cancellations:

We appreciate at least twenty-four (24) hours notice of cancellation.

We recognise that health care is a valuable and limited resource.   It is our aim that all appointments are either attended as scheduled or rebooked at least the day before.

In the event you need to reschedule an appointment, please call our reception staff who are happy and ready to assist.

We often have people on a waiting list and your early cancellation allows us to assist other people who are in need.

Late Cancellations:

If you cancel within four (4) hours of your appointment we may charge a fee equivalent to the cost of the cancelled appointment, plus GST.

We understand that sometimes unexpected circumstances arise, that are beyond your control, and we may waive the fee in the event of exceptional circumstances.

Repeated late cancellations will be charged at a fee equivalent to the cost of the missed appointment, plus GST ,and can only be waived at the Practice Manager’s discretion.

Missed Appointments:

By accepting an appointment at the time of booking you accept responsibility for managing your appointment schedule.

As a courtesy, we may send an SMS text reminder the day before your appointment. Failure to receive an SMS reminder is not an acceptable reason for failing to attend an appointment.

If you fail to attend your appointment and do not notify us to cancel, we will charge a fee equivalent to the cost of the missed appointment, plus GST.

We understand that sometimes extenuating circumstances arise that are beyond your control and we are understanding of these situations.

Repeated missed appointments will be charged at a fee equivalent to the cost of the missed appointment plus GST and can only be waived at the Practice Manager’s discretion.

Professional Fees

In order to maintain our fees at a competitive level we require full payment on the day of consultation.

Physioworks Health Group Camberwell is registered to provide services for TAC clients.

Patients under TAC, Worksafe and Veteran Affairs will be billed directly to the responsible body if all requirements are met.

We accept EFTPOS, Visa, Mastercard, cash and cheques. Medicare can fund physiotherapy in certain circumstances.

Health Insurance

A rebate for our services may be claimed through private health insurance fund’s extra table. Please check with your particular health scheme. Direct claiming is available at our clinic. Please inquire with our receptionist regarding instant Health Insurance rebates.